To limit any possible errors in artwork, designs will not go to production until they have been approved by the client. Certus Direct will not be held responsible for errors if the client has returned a signed proof or e-mail confirmation, has refused and/or did not request a printed or digital proof, or if the customer has requested the order go to production without proofing upon order.
Where color matching is a priority, the client shall provide or choose an appropriate pantone color number and receive a color proof before going to production. Because of the differences in certain pieces of equipment, paper stocks, inks, and other conditions between color proofing and production, a reasonable variation in color (2 – 5%) shall be considered acceptable when printed on the same printer.
The design time stated at the time of initial order shall be used as a Quote only. This time may vary depending what type of information, artwork, or materials which are provided by the client. An edits to artwork is defined as work performed that is in addition to or change from the original specifications. Each session of edits / artwork changes are subject to a minimum design charge of 0.25 hours at the current rate. For this reason it is important to send all conceivable changes together and not after each proof. Clients will not be billed for corrections made due to mistakes before the final approval. Design consultations are also charged at increments of 0.25 hours at the current rate.
Certus Direct shall make every effort to ensure that proofs are free of any grammatical and spelling errors, before supplying them to the client. It is agreed that it is the client’s responsibility to completely review their proofs and ensure that there are no errors contained in the proofs. It is agreed that Certus Direct is not responsible or will not be held liable for any errors contained in the final product after the final product has been approved by the client, committed to print, and/or posted in view of the public.
An approval to send design/printed proofs to print is a confirmation that you have reviewed the proofs/product completely, agree that all content in the proofs are correct, and that you have read and accepted the terms and conditions in the proofing agreement. Approval is a confirmation that electronic and/or printed proofs provided have been reviewed, agree all contents/color are correct, and accept the design times stated and the terms and conditions in the proofing policy, which release Certus Direct from liability beyond approval. Orders will not go to production until proofs have been approved by the client via email, fax or a signed agreement. Verbal changes and approvals will not be accepted.
If the client deviates from the proofing or production schedule provided, the finish date will change accordingly. Any order that is required in less than the regular turnaround time is subject to a ‘Rush Fee’ at the current rate. Design proofs that are required faster than the posted first proof date may be subject to an additional 25% of the order. Rush design orders are subject to the discretion of the Design Manager.
Certus Direct will endeavor to ensure that only royalty free images are used in custom designs. It is agreed that Certus Direct, its officers, employees, shareholders, directors and suppliers, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark infringement.
Claims for defects, damages, and/or shortages must be made by the client in writing within a period of five (5) business days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance of the product and an admission that they fully comply with terms, conditions, and specifications.
This is an agreement to indemnify, defend, and hold harmless Certus Direct, its officers, employees, shareholders, directors and suppliers against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, arising out of or related to a breach of this Agreement.